return policy

custom item RETURNS

Any item purchased that has been subject to an alteration, addition or anything that has changed the item from its original form, we class as ‘Custom.’

Custom items cannot be returned or exchanged.

This includes:

Special orders; custom orders; the addition of communication to helmets, alterations to suits.

This also includes the addition of lumbar supports and heating for Corbeau seats.

Contact us for further clarification & help.

SHOWROOM RETURNS

Items that have been collected from the showroom will have been inspected by us, unless the packaging was sealed. If you encounter any issues with the product after leaving Track First, please contact us a.s.a.p. Items can be returned within 30 days of purchase. We advise you take photographs of all issues.

Please note: If you have collected a product from the showroom, have inspected it, fitted it, or worn it while in the showroom the item no longer automatically eligible for a return. Please contact first to report the issue.

ONLINE ORDER RETURNS - check items as so as you receive them

If you wish to exchange or return an item, please contact us a.s.a.p. to explain the issue. There are time limits on returns. We have a 30 day return policy, which starts the day our shipper confirms you have received the shipment.

We do not charge to replace damaged/defective items or an item we incorrectly sent to you. Contact us to explain the issue(s), and send photographs. We will send you a (UPS) return label.

If you wish to exchange an item for a different size or color, please contact us before returning the item. We will advise you how and where to return the item. We do not charge you for shipping any exchange to you.

Always contact us before returning an item.

Items cannot be returned if they are no longer in their original - new condition. ‘Original condition’ also refers to the continued attachment of all manufacturers tags, patches and information material.

The returned item(s) must be returned inside their original packaging. If this packaging is damaged in a way that makes it difficult for us to resell the item, we will charge you a 20% restocking fee.

Track First only permits one exchange per item, unless there is proof of damage.

Damaged shipment packaging - is not our responsibility. We over package our shipments and for large items, such as seats, we first photograph the packaged item. Our vendors similarly have a system to ensure the quality of their packaging. However, ‘stuff’ happens, mistakes are made, and damage occurs.

Packaged items do get damaged, or lost, in transit. The liabilities are with the shipper. We ship UPS, FedEx or USPS and we mail with insurance coverage.

We strongly advise that you are present to receive our shipments, since you can have any damage noted by the carrier. You can also refuse a shipment if there is severe damage to the package.

Do not open a damaged package before you have taken photographs of the external package damage. Frequently, damaged external packaging does not result in internal product damage, but we advise you to check everything.

Inspection - you

Please inspect the product upon delivery. Product damage may have occurred and we need to know that immediately. Shipping companies demand on the spot (or at best require 24 hours notice) of issues/damage that is their responsibility. Many manufacturers and distributors now place disclaimers on their boxes, which places box and/or with internal damage the sole responsibility of the shipping company. Once again take photographs of the damage both of the product and of the packaging.

NOTE: reminder - you can refuse to accept the package and have it returned to the sender. However, this is only an option if you are physically present when the package is delivered.

Again, Please do not wait to open your shipments. We are obligated to follow manufacturers return policies. Opening our shipments after 30 days can mean the items can no longer be returned and refunded.

We make every endeavor to supply the correct product to you. Again, please open your shipments as soon as they arrive. We have a 30 day return policy, which will be applied to all returns - no matter the nature of the return.

Inspection - us

No refunds, or exchanges will be made until the returned item has been inspected.

WE accept RETURNS FOR:-

A defective or damaged product

If the product is defective due to defects in manufacturing and/or workmanship we will gladly supply a replacement. We will also issue a refund for a damaged product. For a full refund please supply us with visual evidence of the problem. To keep within the manufacturers 30 day return policies please contact us immediately to ensure your refund.

On request, we can issue a return label.

Incorrect item

Fulfillment mistakes which result in the shipment of incorrect products to you will be accepted for returns. Contact us immediately if this has occurred to explain the issue. Demonstrating the issue with a photograph(s) always helps.

On request, we can issue a return label.

An exchange

If you wish to exchange an item, please contact us to request a RMA.  There are time limits on returns. We have a 30 day return policy limit. However, if the item is to be exchanged we can extend this time limit, depending on the circumstances.

If you wish to exchange an apparel item, we cannot accept them if the product does not display or have attached its original tags and/or shows any evidence that the item has been worn beyond the initial home fitment. We advise you to contact us within a week of receiving the shipment regarding the need to exchange/return the product for an expedient exchange or refund..

Condition of returned item

Returned items must be in new, unused and in a resellable condition. (Unless the product has been classed as defective or damaged - see above.) All products must be returned inside the original packaging, undamaged, unused with the original tags attached and visible.

NOTE returns (depending on the nature of the return) can incur a restocking fee. Some manufacturers charge a 20% restocking fee in addition to their shipping costs. AND you will be paying the return shipping costs.

SHIPPING RETURNS

Returns must be shipped pre-paid (no C.O.D.s) We highly recommend using a shipping service that supplies tracking and insurance such as FedEx. UPS and USPS Priority. For damage or defective items we will try to arrange for a UPS return label, but this is only possible if the original packaging has been retained.

Returns must be placed inside an outer packaging for protection. The also refers to the manufacturers original brand box. If this is damaged we will not issue a full refund.

We cannot issue full refunds for any item that is marked, does not include the original manufacturer’s labels and packaging - this includes retail box or packaging.

Upon request we can issue a pre-paid return label for defective, damaged or products we incorrectly send to you. Otherwise, shipping is your responsibility.

CUSTOM ITEMS AND SPECIAL ORDERS

Items designated as either a custom order or a special order cannot be returned. For Track First and manufacturers custom and special order items become unsellable. We do offer a consignment option for such items.

For custom and special orders we ask for the full payment before we process the order. This is required since manufacturers now insist on full payment to begin any custom or special order.

REFUNDS

Once the item has been received and inspected we can authorize a refund. If the item was bought online - this will be automatic. We do not retain credit card information so if the purchase was made at the showroom or over the phone please visit us or call us to arrange a refund or store credit. 234 380 5978. Online purchases made on our website are facilitated through our Web hosting service. Credit card refunds may take 3-4 days.