Return policy

SHOWROOM RETURNS

Items that have been collected from the showroom will have been inspected by us, unless the box was sealed. If you encounter any issues with the product after leaving Track First, please contact us a.s.a.p. Items can be returned within 30 days of purchase. We advise you take photographs of all issues.

Please note: If you have collected a product from the showroom, have inspected it, fitted it, or worn it while in the showroom the item no longer automatically eligible for a return. Please contact first to report the issue.

ONLINE ORDER RETURNS

If you wish to exchange or return an item, please contact us a.s.a.p. to request a RMA. There are time limits on returns. We have a 30 day return policy limit, which starts the day our shipper confirms you have received the shipment. Items can not be returned if they are no longer in their original, new condition - which includes all attached manufacturers tags and patches. The items original packaging must be included with the return.

We charge a $20 return shipping fee for returns which will be deducted from you refund value. We do not charge to replace damaged/defective items or an item we incorrectly sent to you. We do not charge if you wish to exchange an item for a different size. Always contact us before returning an item.

Track First will not offer multiple returns for the same article, unless there is proof of damage or a fitment issue.

Damaged shipment packaging - is not our responsibility. We now certify our packaging with a photograph. Our vendors similarly have a system to ensure the quality of their packaging.

We strongly advise that you are present to receive our shipments, since you can refuse a shipment if there is obvious external damage to the package. Do not open a damaged package before you have taken photographs of the external damage. Frequently, damaged external packaging does not result in internal product damage, but we advise you to check everything.

Inspection

Please inspect the product upon delivery. Product damage may have occurred and we need to know that immediately. Shipping companies demand on the spot (or at best require 24 hours notice) of issues/damage that is their responsibility. Many manufacturers and distributors now place disclaimers on their boxes, which places box and/or with internal damage the sole responsibility of the shipping company. Once again take photographs of the damage both of the product and of the packaging.

NOTE: reminder - you can refuse to accept the package and have it returned to the sender. However, this is only an option if you are physically present when the package is delivered.

Again, Please do not wait to open your shipments. We are obligated to follow manufacturers return policies. Opening our shipments after 30 days can mean the items can no longer be returned and refunded.

We make every endeavor to supply the correct product to you. Again, please open your shipments as soon as they arrive. We have a 30 day return policy, which will be applied to all returns - no matter the nature of the return.

WE EXCEPT RETURNS FOR:-

A defective or damaged product

If the product is defective due to defects in manufacturing and/or workmanship we will gladly supply a replacement. We will also refund a damaged product. For a full refund for such defective or damaged items please supply us with visual evidence of the problem. To keep within the manufacturers 30 day return policies please contact us immediately to ensure a refund.

Incorrect item

Fulfillment mistakes which result in the shipment of incorrect products to you will be accepted for returns. Contact us immediately if this has occurred to explain the issue. Demonstrating the issue with a photograph(s) always helps.

An exchange

If you wish to exchange an item, please contact us to request a RMA.  There are time limits on returns. We have a 30 day return policy limit. However, if the item is to be exchanged we can extend this time limit, depending on the circumstances.

If you wish to exchange an apparel item, we cannot accept them if the product does not display or have attached its original tags and/or shows any evidence that the item has been worn beyond the initial home fitment. We advise you to contact us within a week of receiving the shipment regarding the need to exchange/return the product for an expedient exchange or refund..

Condition of returned item

Returned items must be in new, unused and a resellable condition. (Unless the product has been classed as defective or damaged - see above.) All products must be returned in the original packaging, undamaged, unused with the original tags attached and visible.

NOTE returns (depending on the nature of the return) can incur a restocking fee in addition to deducting the original shipping charges from any refund offered. NOTE some manufacturers charge a 20% restocking fee in addition to their shipping costs. AND you will be paying the return shipping costs.

SHIPPING RETURNS

Returns must be shipped pre-paid (no C.O.D.s) We highly recommend using a shipping service that supplies tracking and insurance such as FedEx. UPS and USPS Priority. For damage or defective items we will try to arrange for a UPS return label, but this is only possible if the original packaging has been retained.

Returns must be placed inside an outer box for protection.

Do not return the item without protection. This also applies to the manufacturer’s retail box. The manufacturer’s retail box must be placed inside another packaging container. We cannot refund any item that is marked and that does not include the original manufacturer’s labels and retail box or packaging.

CUSTOM ITEMS AND SPECIAL ORDERS

Items designated as either a custom order or a special order cannot be returned. For Track First and manufacturers custom and special order items become unsellable. We do offer a consignment option for such items.

For custom and special orders we ask for the full payment before we process the order. This is required since manufacturers now insist on full payment to begin any custom or special order.

REFUNDS

Once the item has been received and inspected we can authorize a refund. If the item was bought online - this will be automatic. We do not retain credit card information so if the purchase was made at the showroom or over the phone please visit us or call us to arrange a refund or store credit. 234 380 5978. Online purchases made on our website are facilitated through our Web hosting service. Credit card refunds may take 3-4 day.